Our public systems are shaped by historical, political, cultural and legal forces and have developed over time with little regard to the “experience” of individuals using them. Yet, empathy is a core value for designing a human centered system. “Design thinking,” a term I came across when exploring the idea of empathy in systems, actually … Continue reading Empathy in Public Systems
In our hearts we know that without organized and well-maintained infrastructure societies will break down. To some degree our lack of attention has already led to a collapse of many community centers, schools, national parks and the environment. Yet, the notion that only a handful of us are responsible for this essential work is common, and delegation by those … Continue reading Collective Caring